Job Description
Imaginary Co. is seeking a dedicated and enthusiastic Part-Time Remote Customer Service Specialist to join our dynamic team. As a customer service specialist, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved promptly and efficiently. This role is perfect for someone with strong communication skills, a passion for customer satisfaction, and the ability to work independently in a remote environment. Join Imaginary Co. and help us maintain our reputation for excellent customer service. Keywords: customer service, remote, part-time, communication, customer satisfaction.
Job Type
Part-Time, Remote Position
Working Hours
20-25 hours per week, flexible schedule
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely manner.
- Resolve customer issues by providing accurate information and solutions.
- Maintain a high level of professionalism and empathy in all interactions.
- Update customer accounts and document interactions in the CRM system.
- Collaborate with team members to improve customer service processes.
- Provide feedback to management on recurring customer issues.
- Assist with other administrative tasks as needed.
- Stay up-to-date with company products and services.
Benefits
- Competitive hourly salary range of $25-$45.
- Flexible working hours.
- Remote work environment.
- Opportunity for career growth.
- Comprehensive dental and health benefits.
- Supportive and positive work environment.
Hourly Salary Range
$25-$45 per hour
Job Requirements
- Must be located in the United States.
- Excellent communication skills, both written and verbal.
- Previous customer service experience preferred.
- Ability to work independently and manage time effectively.
- Proficiency with computers and CRM software.
- Strong problem-solving skills and attention to detail.
- Reliable internet connection and a quiet workspace.
Basic Educational Requirements
- High school diploma or equivalent required.
- Some college coursework or a degree in a related field is a plus.
Positive Work Environment
- Encouraging and supportive team culture.
- Opportunities for continuous learning and development.
- Regular team meetings and virtual social events.
Company Description
Imaginary Co. is a leading provider of innovative products and services designed to enhance our customers’ lives. With a commitment to excellence and customer satisfaction, we strive to deliver high-quality solutions that meet the evolving needs of our clients. Our team is composed of talented individuals who share a passion for innovation and a dedication to providing exceptional service. At Imaginary Co., we believe in fostering a positive and inclusive work environment where employees can thrive and grow. Join us and be a part of a company that values creativity, collaboration, and customer-centricity. Keywords: innovative products, customer satisfaction, exceptional service, positive work environment, inclusive culture.